"Ok, can you tell me which facility?"
"Sure. There's [Hospital 1] and then there's [Hospital 2], which is in [another state]."
Databases are consulted. "It appears that [Hospital 1] is still operational, so you should be able to get records directly from them."
"You mean you don't have them?"
"No. Have you contacted the hospital?"
"I didn't think of it. How about [Hospital 2]?"
"Well, I'm not going to have any information about that provider since they are out of state."
There is an overlong pause. "You don't have the records from either facility?"
"What do you people do all day??"
I would think that would be pretty clear...