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I'm currently unsure whether Radio Shack Gnomes are preferable to Gremlins - A little less than a happy high — LiveJournal
I'm currently unsure whether Radio Shack Gnomes are preferable to Gremlins
"Hi can I help you find something?"
"Sure." I hold up the NiCad battery I need to replace so people can talk to me. "How much would it be for a new one of these?"
"Oh, easily $15.00." He finds one and demonstrates either that he can predict the future, or that the price of phone batteries is a fairly common question. As he hands me the new one, he asks, "How old is that?"
"Two or three years at least."
"So, probably a 900?"
"That's my guess."
"Well, you really should upgrade to a 2.4. We've got one here on sale for..."
"Thanks, but I'm not in the market for a new land line. This might just be a stop gap."
"Except that by the time you buy two of these batteries, you've already paid more than you would for a whole new phone."
"I guess that's something I'll have to live with."
"...and it's really easy for the police to pick up your signal with a 900. You really should upgrade."
"I hadn't really thought to discuss my illicit activities on my cordless, but I'll be sure to keep that in mind."
"Do you have an answering machine in your setup?"
"So you have to pay voicemail charges each month? That's just like throwing money in the toilet."
"Please let me reiterate. I need a battery. I'm not interested in a phone right now, and if you keep trying to sell me one, I'm sure I can find another place that will be happy to sell me just a $15.00 battery."
"Ok, well, I'm David. If you change your mind, I'l be over here."
"Thanks, Dave. If I need your help, I'll be sure to come running."

The worst part? He talked like Uncle Sam. I kid you not.
19 comments or Leave a comment
alex_victory From: alex_victory Date: June 25th, 2005 08:26 pm (UTC) (Link)
Hey, at least he could answer your question. Usually when I go to Radio Shack with a question, I get talked down to and the guy is wrong.

"Can I help you?"

"Yeah, I need an RS-232 cable with a 9-pin male connector on one end and a 9-pin female connector on the other end."

"Well, umm... I don't know about those numbers, but... you want a printer cable?"
komos From: komos Date: June 25th, 2005 08:29 pm (UTC) (Link)
Our society is doomed.
bushidokelt From: bushidokelt Date: June 25th, 2005 08:44 pm (UTC) (Link)
HE DID NOT Talk like Uncle Sam...no way
komos From: komos Date: June 25th, 2005 10:34 pm (UTC) (Link)
He totally talked like Uncle Sam. It creeped me out badly.
wildflowersoul From: wildflowersoul Date: June 26th, 2005 01:07 pm (UTC) (Link)
Ha! That is terribly creepy, yet hilarious, all at the same time.
komos From: komos Date: June 27th, 2005 02:55 pm (UTC) (Link)
Hey kids... Do you like new phones? I know I do.
wildflowersoul From: wildflowersoul Date: June 27th, 2005 03:12 pm (UTC) (Link)
*sigh* Not too many people call your Uncle Sam these days... but come on down, every kid who buys a small Coke and a slice gets a free cell phone. We've still got some off-road racers to go with your Sam's Kids Meals.
From: ulf_rulz Date: June 25th, 2005 10:43 pm (UTC) (Link)
It's not his fault. The company put him through some sales training crap and the manager breathes down his neck. He either likes his job too much or he hates it, but needs it.
komos From: komos Date: June 26th, 2005 04:38 am (UTC) (Link)
I hang up on telemarketers who insist on the three ask thing. I'm certainly not going to tolerate it from someone standing right in front of me.

No means no. End of discussion.
schmi From: schmi Date: June 25th, 2005 11:07 pm (UTC) (Link)

It sounds like he had several good points though. :P
komos From: komos Date: June 26th, 2005 04:41 am (UTC) (Link)
I'm not saying he was wrong, but I really didn't feel like spending twice as much as I did for a new phone when the one I have is still perfectly serviceable and there's a cell in my near future.

Besides, if I do upgrade, I've already got my sights set on a unit, and it's not a Radio Shack special.
guitarcries From: guitarcries Date: June 26th, 2005 03:02 am (UTC) (Link)
WOW.. that is ridiculously aggressive.
komos From: komos Date: June 26th, 2005 04:42 am (UTC) (Link)
He could have been less aggressive if they had given him a big mallet. By the time he handed me the battery, I was already feeling dirty.
guitarcries From: guitarcries Date: June 26th, 2005 07:05 am (UTC) (Link)
I thought my company put the pressure on... I wonder if they require him to do that.

At my store, at the very least, I have to offer every customer an additional item, suggest a promotion to them, offer them an electronic gift certificate, and ask them if they would like to sign up for the e-mail list. Additionally, they expect us to strike up friendly, light conversation with literally every customer. These items are all on the "shop," which is conducted by one of those secret shoppers. Failure to do any of these can result in a dramatic grilling by the district manager.

Why am I telling you this? Well, maybe he doesn't have a choice. His company may have similar standards that are strictly enforced.

Although I won't disagree with you that it's still ridiculously annoying as a customer. Why do you think I'm running like hell to get out of my job?
komos From: komos Date: June 27th, 2005 02:57 pm (UTC) (Link)
... and yet retailers wonder why people are doing more shopping on the internets.

Good luck with that. Retail is hell.
apeyanne From: apeyanne Date: June 26th, 2005 04:56 am (UTC) (Link)
That happened to me when I went in to get a new cellphone battery. After looking at the deals on new cellphones, especially the Sprint upgrade deal, I figured it was cheaper to get a new phone (new battery=$70, new phone upgrade=$30). The salesman tried to get me to buy the expensive type with camera/toaster/corkscrew/microwave/automatic ball washer. I kept telling him I wanted no bells and whistles, no big packages, bottom-of-the-line. Eventually I had to say, "This is the phone I want, this is the contract I want, I want no extras," in the most rude tone. The other salesmen snickered at him as he backed down.

He still tried to slip in a waist clip and earphone package at the end.
komos From: komos Date: June 27th, 2005 03:00 pm (UTC) (Link)
I kind of want a phone with bells but no whistles and am having a hard time finding something that fits the bill. Decision by Friday and then the drunk dialing can begin!
wisdom_seeker From: wisdom_seeker Date: June 26th, 2005 05:43 pm (UTC) (Link)
What does Uncle Sam sound like? I've been trying and trying to call up a memory of an Uncle Sam voice, and I just can't find one...
komos From: komos Date: June 27th, 2005 03:02 pm (UTC) (Link)
It's not the uncle Sam you're thinking. This one is out of Drew's fevered imagination, and inspired by something they saw in L-town.
19 comments or Leave a comment